The terms that apply when you get a quote or book a passenger van with FamilyVan Chicago. Last updated: September 10, 2026.
Rental Terms
Plain-language summary of the terms for renting with us. The full Rental Agreement signed at pickup governs in case of any difference.
FamilyVan Chicago rents 10-passenger vans in Chicago, Illinois. Quotes and online bookings are made on this website; the rental itself is governed by the Rental Agreement you sign at pickup.
Online booking takes a $200 reservation deposit, refundable if you cancel within 24 hours of booking. The remaining balance is invoiced about 3 days before pickup. A separate $500 refundable security deposit is collected at pickup and released within 3 business days after return, minus any tolls, fines, or damage.
Your card stays on file. You authorize us to charge it after the rental ends — up to 90 days after return — for tolls, traffic or parking fines, towing, and damage found later, plus a $15 processing fee per case. We email you a copy of each toll or fine notice before charging.
Renters must be 25 or older, hold a valid driver's license, and carry primary liability insurance. Drivers aged 21–24 may rent with a commercial driver's license (CDL) or with separate prior approval.
Every rental includes 250 miles per day. Extra miles are billed at $0.35 per mile. An unlimited-mileage option is available for an additional fee — ask us when booking.
Free cancellation within 24 hours of booking. After that, up to 72 hours before pickup, the $200 deposit is retained as a cancellation fee. Reservations within 72 hours of pickup cannot be cancelled, changed, or refunded.
Pickup is at our Melrose Park location. Delivery to O'Hare or Midway airport is available for $160 each way.
No smoking in the vehicle. No off-road driving, racing, towing, or transporting hazardous materials. The van may not be taken outside the agreed rental area or used for any illegal purpose. Violations may end the rental without refund.
You are responsible for the van from pickup to return. Report any new damage immediately. Fuel, tolls, and traffic or parking fines during your rental are your responsibility.
Questions about these terms? Email bookings@family-van-chicago.com or call (773) 872-6655.